Maintenance

There are various types of maintenance. Further information can be found on the following pages.

Static production lines are accompanied by high costs. By using structural preventive maintenance, Tallpack Bulgaria is able to effectively manage the Mean Time Between Failures (MTBF). Because our packaging machines feature the latest software, performance and malfunctions in machines or packaging lines can be very accurately documented. This data allows us to perform detailed analyses and to schedule preventive maintenance.  

After each inspection, our service engineer will send you a report about the status of your packaging machine or line. We will then be pleased to offer you further advice about any follow-up actions that need to be taken. We work closely with you in order to minimise disruptions in your production process. Tallpack Bulgaria will assume all responsibility for activities relating to preventive maintenance.  

However, malfunctions are sometimes unavoidable. A service contract will guarantee preventive maintenance and allow you to effectively manage costs. If necessary, we can also guarantee that a service engineer will arrive at your site within an agreed time frame.

The service department at Tallpack Bulgaria can customise the service package for preventive maintenance and malfunction-related interventions to suit your specific needs. In addition, upgrades for supplied machines may also be appealing; improved components help to increase the life-span of parts and reduce downtime.  

Tallpack Bulgaria will assume responsibility for the system's technical availability, which will allow you to focus on your core business. If a contract is agreed, costs for the whole period will be known in advance and Tallpack Bulgaria will guarantee continuity in your process(es).  

Various types of service contract are available, which differ in frequency and include/exclude inspection.  

Complete the form below and we will contact you to discuss your needs and preferences. 

Inspection or revision may be necessary if the operating costs of existing packaging machines or lines outweigh the delivered performance. Or if the continuity of your processes comes under threat.

If required, the service engineers of Tallpack Bulgaria can offer advice and support so your revision activities can be realised as part of a project. They will work with you to improve the performance and operational life-span of your packaging machine or line.  

Тhe services offered by Tallpack Bulgaria also include the very latests upgrades for electrical operating systems.

We regularly perform upgrades on operating systems in order to safeguard convenience and future performance.  If required, you can add functional upgrades when your packaging machine or line is revised. As a total supplier, Tallpack Bulgaria can advise you about all possibilities available for your packaging line and products.

Disruptions in the packaging process are sometimes unavoidable. In this case, a fast response and professional solutions are essential to prevent production lines from coming to a standstill. Thanks to our in-house trained service engineers, who have many years' experience, we are able to guarantee the shortest possible Mean Time To Repair (MTTR).  

In many cases, malfunctions can be resolved via the phone and/or internet. However, a service engineer may also have to visit your premises. Because our service engineers are centrally located in the country and are familiar with all packaging machines or lines, we can guarantee fast response times when resolving malfunctions. Our service helpdesk is open 24 hours a day, 7 days a week, and 52 weeks a year in order to keep your processes running smoothly and immediately resolve malfunctions.  

A service contract will guarantee preventive maintenance and allow you to effectively manage costs. If necessary, we can also guarantee that a service engineer will arrive at your site within an agreed time frame.

The experienced service engineers of Tallpack Bulgaria can help you to reduce maintenance costs and extend the life-span of your packaging machine or line.  

Tallpack service engineers can use malfunction and wear & tear analyses to provide advice about improved materials, maintenance and operating procedures. Training and support on the work floor is also possible.  

To reduce standstill times and maintenance costs, you can take advantage of a comprehensive database that has been established on the back of over 15 years' maintenance-related experience. In addition, having followed comprehensive in-house training, all our service engineers are specialists in all machines supplied by Tallpack Bulgaria.  

We recommend having periodic analyses carried out by a specialised Tallpack Bulgaria service engineer, to ensure your maintenance schedule remains compatible with the needs of your equipment, considering its life-span.